Join us for a free webinar.

Start time: 9:00am PST / 10:00am MTN / 12:00pm EST / 1:00pm ATL

Higher Education has experienced labour challenges like many other industries in this post-pandemic reality. Though 'the great resignation' and 'quiet quitting' have gained traction in the media, the old adage remains true: people don't leave bad jobs, they leave bad bosses. This session will examine the theory of trauma informed care and apply it to the role of supervision. Participants will gain an understanding of the theory and how its application can support staff retention. The needs of various generations in relation to the core principles of trauma informed care will be examined. 

Jessica Lang, MEd (she/her) is the Associate Director, Undergraduate Career Services at the University of Waterloo. Jessica has had the privilege of supervising staff and leading teams throughout her 15+ year career in Canadian student affairs.  Jessica is passionate about improving the student experience to support persistence to graduation. She believes that when staff are happy and thriving, so too will the student population.

Connect with Jessica via LinkedIn.